Customer Sevice & Documentation Coordinator

Location United Arab Emirates
Discipline: Logistics & Operations
Job type: Permanent
Salary: AED 4,000 - 7,000 per month
Contact name: Diana Alaba

Contact email: diana@awconnect-me.com
Job ref: 32184
Published: 17 days ago

We are seeking a detail-oriented and customer-focused Customer Service & Documentation Specialist to join our team. This role involves handling customer inquiries, ensuring accurate documentation, and coordinating with internal and external stakeholders to ensure smooth shipping operations.

Key Responsibilities:

Customer Service:

  • Serve as the primary point of contact for customer inquiries related to shipments, documentation, and schedules.

  • Provide prompt and professional support via phone, email, and other communication channels.

  • Address and resolve customer complaints, escalating issues when necessary.

  • Documentation & Compliance:

  • Prepare and verify shipping documents (Bill of Lading, commercial invoices, packing lists, certificates of origin, etc.).

  • Ensure compliance with shipping regulations and company policies.

  • Maintain accurate records of all transactions and communications.

Coordination & Communication:

  • Liaise with freight forwarders, carriers, customs agents, and internal teams to ensure timely and accurate shipments.

  • Track shipments and provide status updates to customers.

  • Assist in resolving any shipping or documentation discrepancies.

  • Identify opportunities to improve customer service and documentation efficiency.

  • Assist in developing and updating standard operating procedures for documentation processes.

Requirements:

  • Minimum 1 year of experience in the shipping, logistics, or freight forwarding industry.

  • Strong knowledge of shipping documentation, Incoterms, and industry regulations.

  • Excellent communication and customer service skills.

  • Proficiency in Microsoft Office (Excel, Word, Outlook) and shipping/logistics software.

  • Detail-oriented with strong organizational and problem-solving abilities.

  • Ability to work in a fast-paced environment and manage multiple tasks.

  • Experience working with freight forwarders, customs brokers, or shipping lines.

  • Familiarity with import/export regulations and trade compliance.